1. General
1.1 By order on our Website/show-room, you are agreeing to our terms & conditions including all
relevant policies. Please review our Warranty and Return Policy prior to placing order.
1.2 In these Terms and Conditions, “we” and “us” mean OK Life Pty Limited
ABN : 58 636 018 954 of Unit J5C, 39 Jones St Ultimo NSW 2007 Australia, and “you” means
the customer.
1.3 Pictures provided are for reference only, actual product may vary slightly in color, design and
brand/labels.
1.4 Items are ‘not for commercial use’ unless specified.
2. Governing Law / G.S.T.
2.1 We adhere to all trading rules applied by and Department of Fair Trading NSW
(Australia)
2.2 Our purchases include Good and Services Tax (GST).
3. Pricing Policy
3.1 We reserve the right to change prices for Products displayed at www.sydneybed.com.au at any
time ‘before you place an Order’.
3.2 The price of products shown excludes delivery costs.
4. Payment Methods And Processing
4.1 We currently accept Cash, Eftpos, Visa and Master Card only. Please Note:
(1) We are unable to accept credit cards issued by banks outside of Australia.
(2) You may be required to provide further identification for additional security reference checks.
4.2 We reserve the right to adjust your invoice if:
(1) you can not work out your exact delivery fees;
(2) you buy multiple products for combined delivery, in which cases, please proceed to buy
the items and contact us.
5. Delivery of Products
5.1 Deliveries will be normally made within 3-7 days after receiving payment. All deliveries are to your
property kerbside only unless specified. You are required to take the items into your property by
yourself.
5.2 We will use our best efforts to deliver your Products to you within the estimated delivery time
indicated on your Order Confirmation/Tax invoice; however, we do not guarantee that we will
deliver within this time frame. Occasionally, some delays may occur from our couriers that we have
no control over. In these circumstances, We will not be responsible for any delays,
expenses incurred.
5.3 The customer is obliged to make sure that the item purchased will fit through the access point.
5.4 Due to occupational health and safety reasons, someone must assist the courier driver with
unloading the item if the items are too heavy for one person to carry on their own. If you
have any special requirements a specialised service will be required and extra charges may
apply.
5.5 The delivery charge is for ONE delivery only. If for any reason no one is home to receive goods on
the arranged day, a second delivery fee will be charged.
5.6 Goods can be held at the warehouse for maximum of 14 days from delivery/pick-up date otherwise
storage fee will be charged.
5.7 The customer must sign for the delivery docket. Please check all goods conditions carefully before
signing off ‘Good conditions’ on delivery and on pick-ups as ‘late claims’ for damages will never be
accepted.
6. Warranty/Product insurance
6.1 All products come with a standard 12 month warranty (unless specified otherwise) with the
purchase receipt only.
6.2 We reserve the right to substitute replacement with a similar product should stock become
unavailable.
6.3 The warranty for the mattress covers ‘the collapse’ of the mattress only as the warranty do not
cover the tear and wear as time goes by.(Read more at https://www.sydneybed.com.au/returns-exchanges/)
7. Cancellation / Refund Policy
7.1 Should you cancel this sale after paying a deposit, a cancellation fee of 20% of the total purchase
will apply.
7.2 You must check that the item is suitable for your needs, as we are not obliged to refund or
exchange for a change of mind purchase or incorrect choice/size (No exception).
7.3 Manufacturing faults to ‘self assembly products’ must be reported to the store within 24 hours of
delivery/pick-up. We will not be responsible for incidental or consequential damages, and
will not accept damage claims to the products or parts after the product has been partially or
wholly assembled.
7.4 The warranty does not cover the cost of transport. Collection& exchange delivery (2times delivery
fee) must be paid by buyer for the warranty. Product must be in its original condition (plastic
seals unbroken), any small damages will render this policy. You will be contacted as soon as your
goods arrive. Please ensure that your items are suitably packaged in order to prevent during
delivery. We will not accept obligation for those items damaged whilst in transit back to us.
7.5 Even you purchased your products during a free delivery period, the actual delivery fee (which we
normally charge outside this special period) will be deducted from the refund.
(Ex: $85 delivery fee for Sydney Metro)
8. Privacy Policy
8.1 Email addresses of all customers shall be kept private and www.sydneybed.com.au may on timely
basis send out a promotional email news-letter. Customers those who do not wish to receive our
promotional offer can unsubscribe the new-letter by replying the email back to the sender.
8.2 We will use our best efforts to keep your details private. All the information we
collect from the customer is kept strictly secured. This information is used to provide better
customer services for you.
8.3 We will not use/disclose your email address/other information for any other
purpose, without your prior written consent.
8.4 www.sydneybed.com.au and web analytics tools use cookies to provide our customers with more
personalized shopping experience (user preferences/other information) however, you can reset your
browser to refuse all cookies or to indicate when a cookie is being sent. ; more information about
cookies, you can find from Australian Privacy Commissioner site
http://privacy.gov.au/internet/internet_privacy/index.html
9. Security Policy
If you have any questions in regards to our security policy, please send an email to our customer support centre : info@sydneybed.com.au
